Frequently Asked Questions
HOW DO I KNOW WHAT GLASSES TO GET? AND HOW DO I KNOW IF THEY FIT?
You may already know what model interests you, or you can tell from the picture. If not, most outdoor retail stores will carry at least a couple of styles. If you don’t have a store like that around, or if it’s not convenient for you to find a store, we offer our Test Drive Program. Here’s how it works: Take a look at the frames we offer, pick a couple that you think you might like. Call us and ask to take part in our Test Drive Program. We’ll send you those frames, you can try them on at home, take them outside, and really feel the fit. We charge you a deposit for each pair of glasses, basic shipping within the U.S. is free. Once returned, your deposit will be credited or applied to your purchase. Your only responsibility is to return the samples by a shipper of your choice within a reasonable period of time and in original condition.
IS THERE A WARRANTY OR GUARANTEE ON THE GLASSES?
All frames and lenses have at least a ONE year manufacturer’s defect warranty. Prescription lenses do scratch and coatings do wear. We do not honor lifetime warranties, as specific products and manufacturers can cease to exist (despite their claims to immortality). Your lenses are guaranteed to be ground and made to the prescription given to us at the time of ordering. Dr.’s errors (changes and re-do’s) are done at a 50% discount within 60 days of invoice date. If within 60 days of purchase, you are not satisfied with your purchase, return it undamaged for an exchange or refund less any shipping or rush charges.
HOW DO I KNOW WHAT LENSES TO PICK?
Our trained staff will discuss your personal needs to ensure that the lenses you choose will work in your situation, whether you are climbing Everest, hiking trails or just being outside!
DO YOU TAKE MY HEALTH INSURANCE?
We are not part of any health insurance organizations. Depending on your plan, you may be able to be reimbursed for part or all of your purchases. Most health insurance plans dictate what material and procedures a lab can do and use, usually they are not in the best interest of the customer, but in the best interest of the insurance company. So rather than compromise on quality and performance, we are independent of any insurance companies.
WHAT IS A P.D.?
Pupillary Distance. This measures how far apart your eyes are. This measurement ensures that we can properly center your lenses in the frames. Your Doctor may or may not have it, so you may need to call the last place that made a pair of glasses for you to get this measurement.
HAVE A QUESTION THAT ISN’T ANSWERED HERE? JUST GIVE US A CALL AT 1-800-870-5557